2317 Easton Avenue
Bethlehem, PA 18017-5099
Phone 610-691-0041
Fax 610-691-8624
E-mail service@btcu.org

Convenient
Access Anytime:

Office Hours:

Monday, Tuesday,
Wednesday, Friday:
9:00 a.m. - 5:00 p.m.
Thursday:
9:00 a.m. - 6:00 p.m.

Our Special Sites:

Serving Members Since 1935

Virtual Branch® Terms & Conditions

The following terms and conditions govern the manner in which Bethlehem Teachers Federal Credit Union (Us, We, Our) will provide Virtual Branch Home Banking (Services, Transfers) to You:

Our Customer Service Information:

Our Customer Service is available at 610-691-0041 on weekdays from 9:00 am to 5:00 pm. After hours calls are answered by a voice mail system. Mail may be addressed to:

Services:

You authorize Us to utilize Electronic Data Systems (EDS) to provide the Services to You on Our behalf. We reserve the right to refuse to make any transfer. Subject to the terms and conditions of the Agreement, You authorize Us, and any third party acting on Our behalf, to choose the method to process your transfer, including, without limitation, electronic, paper or some other draft means. For each properly instructed transfer to targeted Account, You will receive a transaction confirmation number (Confirmation Number).

UNLESS YOU RECEIVE A CONFIRMATION NUMBER, WE SHALL NOT BE LIABLE FOR ANY FAILURE TO MAKE A TRANSFER, INCLUDING ANY FINANCE CHARGES OR LATE FEES INCURRED AS A RESULT.

Limitation:

Under no circumstances will We be liable if We are unable to complete any transfers initiated in a timely manner via the Services because of the existence of any one or more of the following circumstances:

1. You do not obtain a Confirmation Number when You initiate a transfer.
2. The designated Account does not contain sufficient funds to complete the transfer.
3. You have closed the designated Account.
4. We have identified You as a credit risk and have chosen to
   • (i) make all transfers initiated by You via the Services utilizing a paper, as as opposed to electronic, method, or
   • (ii) to terminate Your subscription to the Services.
5. The Services, equipment, software, or any communications link is not working properly.
6. You have not provided Us with the correct information.
7. Circumstances beyond Our control (such as, but not limited to, fire, flood, or interference from an outside source) prevent the proper execution of the transaction.

WE ARE NOT RESPONSIBLE FOR ANY OTHER LOSS, DAMAGE OR INJURY, WHETHER CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE SERVICES, OR ANY TECHNICAL OR EDITORIAL ERRORS CONTAINED IN OR OMISSIONS FROM ANY USER GUIDE/BROCHURE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE OR THE SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD.

Transfer Cancellation/Modification:

Except for those transfers which are completed immediately, You may cancel or modify a transfer up to 2:00 pm Eastern Time (ET) the same Business Day You schedule the transfer.

Statements:

All transfers made via the Services will be listed on Your monthly Account statements (Statement) that You receive from Us.

New Services:

We may, from time to time, introduce new services or enhance the existing Services. We shall notify You of the existence of these new or enhanced services. By using these services when they become available, You agree to be bound by the obligations concerning these services, which will be sent to You.

Care of Your Security Code and Security:

You agree that You will not give your Services security code (Security Code) or make it available to any other person. If You believe that Your Security Code has been lost or stolen, or that someone has made a transfer using Your Security Code without Your permission, notify us IMMEDIATELY by phone any time during Customer Service hours or send an electronic message through the Service.

Your Liability for Unauthorized Transfers:

If You believe that Your Security Code has been lost or stolen, notify Us IMMEDIATELY as provided above in order to keep Your possible losses down. If You notify Us within two (2) Business Days after You learn of the loss or theft, Your maximum liability is $50.00. If You do NOT notify Us within two (2) Business Days after You learn of the loss or theft of Your Security Code, and We could have prevented someone from using Your Security Code if You had told Us in time, Your maximum liability is $500.00.

If Your Statement contains transfers that You did not make, notify Us IMMEDIATELY. If You do not notify Us within sixty (60) days after the Statement was mailed to You, You may not get back any of the money You lost if We can prove that We could have stopped someone from taking the money if You had told Us in time. If a good reason (such as a hospital stay or a long trip) prevented You from telling Us, We may at Our discretion, extend the time.

Errors and Questions:

Contact Us as soon as possible at either the address or telephone number described above if You think that a transfer listed on Your Statement is in error or if You need more information about a transfer listed on the Statement. We must hear from You no later than sixty (60) days after You received the first Statement on which the problem or error appeared.

When You call or write Us, You must:

1. Tell Your name and User ID.
2. Describe the transfer You are unsure about (Transaction Date, Transaction Amount) and explain as clearly as You can why You believe it is an error or need more information. If possible, please provide Us with the Confirmation Number for such transactions.
3. Tell Us the dollar amount of the suspected error. If You tell Us orally, or by using the Services’ electronic mail, We may require that You send Your complaint in writing within ten (10) Business Days. We will tell You the result of Our investigation within ten (10) Business Days after We receive Your complaint and correct any Services error promptly. If We do need more time, We may take up to forty-five (45) days to investigate the complaint or question. If We decide to do this, We will recredit Your Account within ten (10) Business Days after We hear from You, for the amount You think is in error, in order that You may have use of the money during the time it takes to complete Our investigation. If We ask You to put Your question or complaint in writing and We do not receive it within ten (10) Business Days, We may not recredit Your Account. If We decide that there was no error, We will mail or transmit to You a written explanation within three (3) Business Days after We have completed the investigation, and within ten (10) Business Days of the date of such explanation, We will debit Your Account the amount We previously recredited to You for use during the time We took to complete Our investigation. You may ask for copies of documents used during Our investigation.

Disclosure of Account Information to Third Parties:

We will only disclose information to third parties about Your Account:

1. When it is necessary for completing transfers;
2. In order to comply with a government agency or court order; or
3. If You give Us Your permission.

Charges:

Bethlehem Teachers Federal Credit Union does not intend to charge a fee for this Service. We do, however, reserve the right to do so in the future and will provide 30 days advance notice to all users before imposition of such fees.

In the event that We are unable to process a Services transaction, (if, for example, there are insufficient funds in You Account) the transaction will result in a “Failed Transfer”. In such event, we will charge the total cost of the transaction, including any service charges, to You. We reserve the right to suspend Your subscription to the Services. This suspension may be without prior notice to You. If Your subscription is suspended, transactions which were previously initiated may still continue to be processed unless canceled and confirmation of such cancellation is provided as specified below. Suspension will be handled by Member Services and all inquiries and correspondence relating thereto including requests for reinstatement should be directed to Member Services. In the event Your subscription is suspended, We will notify You by mail to Your listed address.

If You do not pay any amount owed to Us when due, You agree to pay interest on the unpaid balance at the rate of 18% per annum, or 1.5% per month (or the maximum rate allowed by applicable law, if less). In the event that Your claim or debt has to be referred to a third party for collection, You agree, to the extent permitted by law, to pay all costs and fees incurred in collecting the outstanding balances, including reasonable attorney’s fees and court costs.

Fee Schedule:

You agree to pay Us the fees to be published by Us from time to time. Such fees may be changed at Our discretion without notice.

Additional Terms and Conditions:

1. In addition to the foregoing, You agree to be bound by and comply with the requirements of the Services User Guide and applicable state and federal laws and regulations. We agree to be bound by them too.
2. We reserve the right to terminate Your use of the Services, in whole or in part, at any time without prior notice.
3. You may cancel Your subscription to the Services, upon thirty (30) days prior notice to Member Services. You will be responsible for all transfers You have requested prior to termination and for all other charges, fees, and taxes incurred.

   BE SURE TO CANCEL ALL OUTSTANDING TRANSFER ORDERS WITHIN THE 30 DAY NOTIFICATION PERIOD. WE WILL NOT BE LIABLE FOR TRANSFERS NOT CANCELLED OR MADE DUE TO YOUR ACTIONS RELATED TO SERVICE TERMINATION.

4. These Terms and Conditions, the Services User Guide and applicable Services fees and charges may only be altered or amended by Us. In such event, We shall send notice to You at your listed address or transmit notice of the alteration or amendment over the Services. Your use of the Services following receipt of such notice constitutes acceptance of such alterations and amendments.
5. In the event of a dispute regarding the Services, You and We agree to resolve this dispute by looking to these Terms and Conditions. These Terms and Conditions shall supersede any and all other representations made by You or Our employees.
6. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Pennsylvania.
7. Business Days are Monday through Friday excluding normal banking holidays.

Copyright © 1999-2008 Bethlehem Teachers Federal Credit Union.
Last Updated: 12/29/2008 3:41:17 PM Eastern Time