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Virtual Branch® FAQs
A. Most pages on the Bethlehem Teachers FCU website have a "Virtual Branch" button in the upper left-hand corner. Click it.
A. If you are already "surfing" the web successfully, then no additional work should be required to access this home banking site. You only need to specify the correct URL address. We suggest you download the most current browser version of Mozilla Firefox or Internet Explorer with 128 bit or greater encryption to access the service.
A. The home banking service is highly secure. We have incorporated state-of-art-security into our electronic banking service and it is protected under the latest and most powerful firewall platform. This platform is based on a government-rated B1 trusted operating system and defends against every kind of system intrusion and effectively isolates all but approved customer financial requests. We also employ Multifactor Authentication.
A. Replace the HTTP with HTTPS in the URL address line of your browser. The "S" represents "secure" and it is required to access the home banking site in a secure environment. If you insert the "S" and still receive this error message, check your browser settings and/or Internet Service Provider to see if you are setup to access secure sites.
The easiest and most hassle-free way of accessing Virtual Branch is to click the "Virtual Branch" button in the left-hand menu of almost every page in the www.btcu.org site.
Note: If you are experiencing trouble accessing the service from work, you should consult your Systems Administrator regarding possible Firewall issues.
The proper way to exit our system is to select the "Exit" icon located in our site, just to the right of the page heading. After 10 - 15 minutes, the system will release your ID and you will be able to logon again.
A. No, you should not use the "Back" feature in the browser while in our site. Doing so could result in you being "locked out" of the system for a period of 10-20 minutes. For security reasons, some pages automatically expire so that you cannot return to them. You should always use the menu items located on the left of the screen to return to a page you have previously visited. The only exception is when you are in the Help function located within our site. You cannot see the menu items, so you will have to select the "Back" button to return to the account information.
A. First, confirm that you are able to access other sites successfully. If not, contact your Internet Service Provider for assistance. Second, confirm that the URL address you typed is correct, and that you specified HTTPS (not HTTP) at the beginning. If that doesnít correct the problem, then it may mean that the home banking site has unexpectedly gone off-line. In this case, please contact customer service for assistance, or simply try your request again at a later time.
Glossary of Terms
URL Internet site address.
ISP Internet Service Provider. Gateway/access to the internet.
Browser Application which allows you to "navigate" once you have gained access to the internet
Login Loop Process where you are continuously brought back to the login page and prompted to login after you have already logged in.
Cache Temporary internet files that are saved in your system which allow you to return to a page you have already visited.
Merchant A vendor (store, company, etc.) and/or individual you would like to send payments through the home banking service to.
Firewall A network configuration that forms a boundary between networked computers. This configuration guards computers within the boundary (firewall) against access from external computers.
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